Privacy policy

Last Updated: 24/07/2024

Introduction

Welcome to Xyris Clothing. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

Information We Collect

We collect both personal and non-personal information from our users. Personal information includes your name, email address, mailing address, phone number, and payment information (such as credit/debit card details). Non-personal information encompasses your browser type, IP address, pages visited, time and date of visit, and referring website. This information helps us provide and improve our services, personalize your shopping experience, and ensure the security and functionality of our website.

How We Use Your Information

We use the information we collect for the following purposes:

1. To Process and Fulfill Your Orders: This includes processing payments, shipping products, and providing order confirmations and invoices.
2. To Communicate with You About Your Order Status: We will send you updates regarding your order status and any changes or delays.
3. To Improve Our Website and Customer Service: We analyze how our website is used to enhance its functionality and the customer service we provide.
4. To Send You Promotional Emails: If you have opted-in to receive marketing communications, we will send you promotional emails about new products, special offers, and other information that may interest you.
5. To Personalize Your Shopping Experience: We use your information to understand your preferences and to provide you with a personalized shopping experience.
6. To Comply with Legal Obligations: We may use your information to comply with legal and regulatory requirements.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

1. To Trusted Third Parties: These are parties who assist us in operating our website, conducting our business, or servicing you. These parties must agree to keep your information confidential.
2. For Legal Compliance: When we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety, or that of others.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your information is stored on secure servers and protected by industry-standard encryption technologies.

1. Encryption: Sensitive information (such as credit card numbers) is encrypted using Secure Socket Layer (SSL) technology.
2. Access Controls: Personal data is accessible only by authorized personnel who are required to keep the information confidential.
3. Regular Security Audits: We conduct regular security audits to ensure the integrity and security of our systems.

Cookies

We use cookies to:

1. Enhance Your Browsing Experience: Cookies help us remember your preferences and enhance your overall browsing experience.
2. Understand and Save Your Preferences for Future Visits: Cookies store your preferences to make future visits more personalized.
3. Compile Aggregate Data: We analyze site traffic and site interactions to improve our website and services. This data is collected in an aggregated form and does not identify individual users.

Types of Cookies We Use

1. Essential Cookies: These are necessary for the operation of our website.
2. Performance Cookies: These help us understand how visitors use our website, allowing us to improve our services.
3. Functional Cookies: These remember your preferences and provide enhanced, personalized features.
4. Advertising Cookies: These are used to deliver ads more relevant to you and your interests.

Managing Cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This is done through your browser settings. Each browser is different, so check your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features of our site may be disabled or may not function properly.

Your Rights

1. Access and Correction: You have the right to access the personal information we hold about you and to request corrections of any inaccuracies.
2. Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails you receive or by contacting us directly.
3. Data Portability: You have the right to request that we transfer your personal information to another service provider.
4. Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
5. Data Breach Notification: In the event of a data breach, we will notify you in accordance with applicable laws and regulations.

Do Not Track

Please note that our website does not alter its data collection and usage practices when we detect a Do Not Track signal from your browser.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently received personal information from a user under the age of 16, we will delete such information from our records.

International Data Transfers

If you are accessing our services from outside of Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located and our central database is operated. By using our services, you consent to any such transfer of information outside your country.

Contact Information

If you have any questions or concerns about this Privacy Policy, or if you would like to make a complaint or exercise your rights, please contact us at:

Email: support@xyrisclothing.com

We will use commercially reasonable efforts to promptly respond and resolve any issues or concerns you may have.