FAQ

Q: What sets your brand apart from others?

A: Xyris Clothing distinguishes itself through our unwavering dedication to quality, exclusivity, and bold designs. Our high GSM fabrics guarantee exceptional durability and luxury, ensuring that our garments offer unparalleled comfort and resilience. We believe in creating pieces that are not just clothing, but statements of individuality and self-expression.

Q: Why should I believe in the quality of your products?

A: At Xyris Clothing, our commitment to quality is not just talk; it’s a promise. Our oversized T-shirts feature an impressive 385GSM fabric, providing unparalleled quality and durability. Our crewnecks are lined with an exclusive velvet-type material that you must feel to truly appreciate, offering a sensory experience like no other. Our hoodies, with their soft and warm liners, are designed for ultimate comfort. We are confident that once you experience the unique quality and luxurious feel of our clothing, you'll understand why our standards are unmatched.

Q: What is the philosophy behind your designs?

A: At Xyris Clothing, we believe fashion should be a bold expression of individuality and confidence. Our designs blend contemporary aesthetics with our own distinctive twists, creating pieces that not only stand out but also offer a unique and luxurious experience. We focus on crafting designs that are not just fashionable but also timeless, ensuring each item makes a statement.

Q: What makes our streetwear luxury?

A: Our luxury streetwear combines high-end materials with bold, innovative designs. We focus on quality craftsmanship, ensuring every piece is made to the highest standards. Our collections are released in limited editions, adding exclusivity.

Q: What types of clothing do you offer?

A: We offer a range of luxury streetwear including hoodies, crewnecks, and oversized T-shirts, with plans to expand into sweatpants, varsity jackets, and more. Each piece is uniquely designed to stand out and is crafted from high-quality materials.

Q: How do you ensure the quality of your garments?

A: We use premium fabrics with high GSM ratings, work with experienced manufacturers, and conduct thorough quality checks. Every piece is meticulously crafted to ensure it meets our high standards.

Q: What is a preorder?

A: A preorder is an order placed for an item that is not yet available for immediate delivery. By placing a preorder, you reserve the item in advance and will receive it once it is officially released and in stock.

Q: Why should I preorder?

A: Preordering ensures that you secure your desired item before it becomes available to the general public. This is especially useful for limited-edition releases or highly anticipated products that may sell out quickly.

Q: How do I place a preorder?

A: To place a preorder, simply select the item you wish to purchase from our website and proceed to checkout as you would with a regular order. The product page will indicate that the item is available for preorder.

Q: When will my preorder be shipped?

A: The estimated shipping date for preordered items is provided on the product page and in your order confirmation email. Production will begin shortly after preorders close, and the entire process, including production, shipping, and handling, typically takes between 2 to 3.5 weeks before it reaches us. Once we receive the items, we will ship them to you promptly. We will keep you updated via email throughout the process and notify you as soon as your item is on its way.

Q: Will I be charged immediately for a preorder?

A: Yes, your payment will be processed at the time of placing the preorder. This secures your item and ensures it will be reserved for you upon release.

Q: Can I combine a preorder with other items in my cart?

A: Yes, you can combine preordered items with other in-stock items in your cart. However, please note that the in-stock items will be shipped immediately, while the preorder items will be shipped once they become available.

Q: What happens if there are delays with my preorder?

A: While we strive to meet all estimated shipping dates, sometimes delays can occur due to unforeseen circumstances. We will communicate any delays as soon as possible and keep you updated on the new estimated shipping date.

Q: How long will my preorder take?

A: The entire process, including production, handling and shipping to our warehouse, will take about 2 to 3.5 weeks. We will provide regular updates on the process via email. You can also email us at support@xyrisclothing.com for updates at any time.

Q: Will I be notified when my preorder ships?

A: Yes, you will receive an email notification with tracking information once your preorder has been shipped.

Q: What does GSM stand for?

A: GSM stands for "Grams per Square Metre." It measures the weight and density of fabric. The higher the GSM, the heavier and more durable the fabric is.

Q: Why is GSM important for clothing?

A: GSM is a key indicator of fabric quality. Higher GSM fabrics are more durable, provide better insulation, and feel more luxurious. For streetwear, it ensures garments are stylish and long-lasting.

Q: What GSM do your clothes have?

A: Our luxury streetwear items feature fabrics with GSMs starting at over 300GSM, ensuring superior quality, comfort, and durability. The standard heavyweight T-shirt across the industry is 300GSM. For those seeking the pinnacle of quality, we offer ultra-luxury Oversized T Shirts at 385GSM. Our hoodies and crewnecks are crafted with fabrics exceeding 400 GSM, and our crewnecks boast an exclusive velvet-type liner material on the inside. This high GSM ensures our clothes not only look great but also withstand everyday wear and tear.

Q: Do you ship internationally?

A: We currently offer shipping to only in Australia. At this time, we do not offer shipping to other countries, but we plan to expand our shipping options in the future. For any additional information, please email us at support@xyrisclothing.com.

Q: How much is shipping?

A: We offer free shipping throughout Australia. Express shipping options also available.

Q: How long will it take to receive my order?

A: For items in stock, please allow 2-5 business days for delivery within Australia. We aim to have all orders shipped out within 24 hours. For preorder items, please refer to our Preorder FAQ.

Q: Can I track my order?

A: Yes, once your order is dispatched, you will receive a tracking number via email. Use this number to track your parcel via the link provided. Please allow up to 24 hours for updates. If your tracking hasn't been updated after three business days, please contact us.